Frequently Asked Questions
We encourage parents to discuss any aspect of infant care with us. All the doctors, practitioners, nurses, and office staff are part of our team, and we look forward to getting to know you and your children. We encourage you to develop a relationship with one of our providers as your primary caregiver. All newborns are different, they can be quite perplexing and sometimes cause you unnecessary worry. We hope this information will describe what is characteristic of normal
newborns, and address some of your concerns.
Is there a shortage of baby formula?
The COVID-19 outbreak has caused significant shortages of infant formulas, with current problems being largely due to supply chain issues and recall concerns.
Is your office accepting new patients?
Yes, we always welcome new patients. Contact our office for additional information or request an appointment.
What to feed a baby during formula shortage?
There are a few things to consider when the baby formula shortage becomes an issue. You’ll want to explore your options and see what’s available before deciding on anything, but here is some information from the U.S. Department of Health & Human Services that may help with decision making.
What is the best way to schedule an appointment with your office?
You can schedule an appointment by calling our office during regular business hours.
Can I meet my pediatrician before my baby is born?
Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent’s page for more information.
How often should my child see the pediatrician?
Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child’s physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.
What if I need a shot record?
If you need a shot record, please call our office. Plan ahead as we often receive a large volume of requests and we may need at least 48 hours to process your request. Also, if your child has received shots at another office, we can only include those shots on their shot record if we have a copy of them.
Emergency and After Hours Calls
Please note that at night, on weekends, and holidays, you may still call by using our regular office telephone number. If we are not in office, our answering service will take your information and contact the on call provider. Routine questions, minor problems, billing issues and prescription refills should be deferred until regular office hours so that we may have your child’s medical record available. After hours calls should be reserved for urgent or emergency situations. If your child is extremely ill and you cannot wait for a return call, call 911 and go immediately to the hospital. If you do go to an emergency room or after-hours clinic, you must call our office for a follow up and your insurance company on the next business day to insure proper verification by your insurance company.
Please call as far in advance as possible to schedule check-ups. The following is the schedule for routine check-ups. We recommend vaccinations according to the guidelines of the American Academy of Pediatrics.
- Within 1 week
- o 2 week
- o 1 month
- o 2 month
- o 4 month
- o 6 month
- o 9 month
- o 12 month
- o 15 month
- o 18 month
- o 24 month
- o 30 month
- o 3 years old and yearly after that
- o After 10 years old, check-ups should be done every 1-2 years depending on the individual situation.
Participation in some sports requires yearly physicals.
Office and Financial Information
Our normal office hours are from 8:30 AM to 5:00 PM Monday through Friday. Office visits are made by appointment only. If you are unable to keep a scheduled appointment, please let us know at least 24 hours prior to that time so that we may allow another child to be seen then. Copayments, deductibles and patient responsibility amounts will be collected at time of service.
Childrens Clinic is contracted with the following insurance companies.
Blue Cross Blue Shield of Georgia (HMO,POS,PPO,Pathways)
MediShare (We will file MediShare, but they typically do not cover well visits or vaccinations)
United Healthcare (including Golden Rule and UMR)
Please call if you do not see your insurance listed above.
IMPORTANT TELEPHONE NUMBERS:
Childrens Clinic LLC: (770) 253-0170
Poison Control: (404) 616-9000
Scottish Rite: (404) 785-5437